It’s my first time uploading. Where do I start?

Start with this uploading guide.

I uploaded my game but after the upload completed it did not go to processing – is something wrong?

Depending on how busy the weekend is. It can take 15 – 60 min for our system to begin processing after you have uploaded. If it seems to be taking longer than this please contact support.

Can I upload from a hotel?

Most hotel have firewalls that prevent you from uploading. We recommend waiting until you are home to upload. Your camera will store up to 8 games that you can upload when you get home.

Does my phone need to be with me when I’m uploading?

No, once you have connected your camera to power and ethernet you are free to walk away.

If I’m the one who Traced the game do I need to upload as well?

No, anyone who has the Trace teams app and coach/manager permissions can upload.

The app is telling me bluetooth is off but I check my settings and it is on?

If the app is still telling you that bluetooth is off: Go to the settings app > scroll down till you find Trace Teams > click bluetooth “on”.

How long should my upload take?

A typical game with 2 x 45-minute halves consists of 16gb of video and data. On a 10 Mbps upload connection it would take 3 hours, 49 minutes.  We recommend a minimum of 5 Mbps upload speed.

Is my game still uploading?

When your upload is complete the camera will shut itself off automatically. Check the iOS app and look for the message “upload complete”. If you think that something may be wrong, your camera is restarting too much or the upload happened too quickly, contact us.